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Sistema inteligente de tickets
impulsado por IA

Permite que los equipos de soporte se centren en resolver problemas, no en lidiar con procesos complejos. Construido sobre la plataforma no-code de NocoBase y con una arquitectura de datos en T para gestionar múltiples líneas de negocio de forma unificada. El equipo de empleados de IA acompaña todo el ciclo del ticket, desde la creación hasta el cierre.

Entrada multifuente
Enrutamiento inteligente con IA
Seguimiento SLA completo
Captura automática de conocimiento
Casos de uso: Reparación de equipos Soporte IT Reclamaciones de clientes Consultas
Demo en vivo Cómo usarlo
La versión alpha ya está disponible. Pruébala: la estamos mejorando activamente.
Intelligent Ticketing System Interface

¿Te enfrentas a estos retos?

Las empresas reciben solicitudes de servicio desde múltiples fuentes, con procesos distintos y sin una gestión unificada

Coste alto y personalización lenta

SaaS ticketing systems are expensive. Custom development takes long with unpredictable costs. Hard to adapt when business needs change.

Sistemas fragmentados y silos de datos

Equipment repair, IT support, customer complaints scattered across different systems. Difficult to unify analysis and decision-making.

Respuesta lenta y falta de transparencia

Requests flow inefficiently between systems. Customers can't track progress and frequently inquire, adding pressure on support.

Difícil garantizar la calidad

No SLA monitoring mechanism. Timeouts and negative feedback can't be warned in time. Service quality varies.

El conocimiento no se acumula

Solutions scattered everywhere. New hires slow to onboard. Same problems solved repeatedly with low efficiency.

Faltan capacidades de IA

Traditional systems lack AI assistance. Manual classification is time-consuming. No smart recommendations or auto-replies.

Nuestra solución

Plataforma universal de tickets construida con NocoBase no-code: entrada unificada, distribución inteligente, soporte para varios negocios y feedback en circuito cerrado

Entrada multifuente

Public forms, customer portal, email parsing, API/Webhook. All channels unified with automatic deduplication

Enrutamiento inteligente con IA

Auto intent recognition, sentiment analysis, urgency assessment. Skill matching and load balancing for smart assignment

Seguimiento SLA completo

P0-P3 four priority levels. Auto-tracking of response/resolution times. Timeout alerts and escalation

Closed-loop Feedback

Multi-dimensional satisfaction ratings, NPS scores, negative feedback alerts and follow-up for continuous improvement

Diseño base

Arquitectura de datos en T

All tickets share a main table with unified workflows. Business-specific fields go into extension tables. Add new business types by simply adding tables

Main Ticket Table (nb_tts_tickets)
Ticket# | Title | Status | Priority | Assignee | SLA | AI Analysis
Reparación de equipos
Serial# | Fault Code
Parts List | Site Photos
Soporte IT
Asset ID | OS Version
Remote URL | Error Code
Customer Complaint
Order ID | Severity
Compensation | Root Cause
More Business...
Extend as needed
Core flow unchanged
Unified Reports

One table for all ticket stats

Workflow Reuse

Change core flow in one place

Flexible Extension

New business = new table

AI Native

Equipo de empleados de IA

Not just "adding an AI button" - AI employees are embedded in every step. Each AI has clear roles, responsibilities, and personality

Sam
Sam
Service Desk Lead

Ticket routing, priority assessment, escalation decisions, SLA risk identification

Trigger: Auto on ticket creation
Grace
Grace
Customer Success Expert

Reply generation, tone adjustment, complaint handling, EQ firewall

Trigger: Click "AI Reply"
Max
Max
Knowledge Assistant

Similar cases, knowledge recommendations, solution synthesis, knowledge generation

Trigger: Auto on ticket detail page
Lexi
Lexi
Translator

Multi-language translation, quality review, sensitive info interception

Trigger: Auto when foreign language detected
Grace Grace's EQ Firewall

Automatically detects and optimizes negative expressions in support replies to prevent secondary complaints

Original

"That's not our problem, you configured it wrong"

Optimized

"After investigation, the issue is in the configuration. Let me help you adjust the settings to ensure it works properly"

Knowledge Management

Knowledge Self-circulation System

Resolved tickets automatically become knowledge. AI recommends knowledge for similar issues, creating a knowledge capture-application loop

Ticket Resolved
AI Value Assessment
Generate Article
Human Review
Knowledge Base
Similar Ticket
AI Recommends
Quick Resolution
Complete Description

Description >= 200 characters

Sufficient Discussion

Comments >= 2

Quality Standards

AI Score >= 0.6

SLA Service Level Management

Set response and resolution times by priority. Auto monitoring, alerts, escalation. SLA pauses when ticket is on hold

Priority Response Time Resolution Time Typical Scenario
P0 Critical 15 minutes 2 hours System down, production stopped
P1 High 1 hour 8 hours Major feature failure, high impact
P2 Medium 4 hours 24 hours General issues, workaround available
P3 Low 8 hours 72 hours Suggestions, feature inquiries
Early Warning

Notify assignee when < 20% time left

Timeout Alert

Notify assignee + supervisor on timeout

Auto Escalation

Notify manager after 1 hour timeout

Value AI Brings

Human-AI collaboration, not AI replacing humans. Let AI handle repetitive work, let humans focus on creating value

50%+
Sorting Efficiency Up

AI auto-classification reduces manual sorting time

30%
Secondary Complaints Down

EQ firewall optimizes reply tone

20%
Timeout Rate Down

SLA alerts enable early intervention

10%+
First-call Resolution Up

Knowledge recommendations speed up resolution

Why Choose Us?

Comparison with traditional SaaS ticketing and custom-built systems

Comparison SaaS Ticketing Custom Built NocoBase Solution
Time to Launch Out of the box Months of dev Configure and go
Customization Limited Full control No-code flexibility
Data Security Cloud hosted Self-hosted Self-hosted, full control
AI Integration Limited/extra cost Build yourself AI native, deeply integrated
Extensibility Fixed features Code changes T-shaped, extend on demand
Total Cost High subscription High dev cost Buy once, use forever

Cómo usarlo?

Three steps to deploy the intelligent ticketing system to your environment

Install NocoBase

Follow our installation guide to deploy NocoBase to your server

Installation Guide
Learn the Solution

Read the solution overview to understand features, architecture, and use cases

Solution Overview
Restore to System

Follow the restore tutorial to deploy the ticketing system to your NocoBase environment

Restore Tutorial

Let AI Redefine Ticket Management

AI-powered intelligent ticketing system built on NocoBase 2.x. If you have custom needs or want to learn more, please contact us.

Demo en vivo Contact Us